Terms and Conditions.
1. Acceptance of Terms
By accessing and using the services provided by Orthotic Labs LLC, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Definitions
“Orthotic Labs LLC” refers to our company, its website, and the services we offer.
“Customer” refers to any individual or entity who uses our services or purchases a product from us.
3. Use of Services
Orthotic Labs LLC offers custom orthotic products and related consultation services. All services are for non-medical, general comfort and support purposes only. Customers agree to use our services for lawful purposes and not to misrepresent information provided.
4. Privacy Policy
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our products and services. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect:
Personal Information: Name, phone number, contact information, and any other details you provide via intake forms, emails, and other means of communication.
Payment Information: Stripe, Inc processes all billing, invoicing and payment details.
Usage Information: Interaction data collected through our website or intake platform (Tally).
How We Use Your Information:
To provide and improve our products and services.
To process orders and payments.
To communicate with you regarding your orders and inquiries.
To send text message notifications related to appointment reminders, scheduling changes, and service updates.
To personalize your experience and recommend relevant products.
To comply with legal and regulatory requirements.
What We Do Not Collect:
We do not collect or store any medical records, diagnoses, or protected health information (PHI).
Sharing and Security:
Service Providers: Third-party service providers (e.g., Stripe, SMS platformsthat assist us in providing our products and services.
Legal Obligations: To comply with legal and regulatory requirements.
Data Security:
We employ reasonable measures to protect your data, but no method of transmission over the internet is entirely secure. We cannot guarantee the security of your information.
Your Rights:
You may opt out of marketing emails anytime using the unsubscribe link in our messages or by contacting us at orthoticlabsllc@gmail.com.
To stop receiving text messages, reply STOP or contact us directly.
You can manage your information by contacting us. You have the right to access, update, or delete your personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at orthoticlabsllc@gmail.com.
5. Payment Policy
We accept the following payment methods: credit card, debit card, electronic bank transfers, and checks.
Invoicing:
Invoices will be generated through Stripe, Inc and sent to the customer’s email address.
Invoices will include a detailed breakdown of the products and services provided, sales tax owed, along with the total amount due.
Payment Terms:
Payment is due upon receipt of the invoice unless otherwise stated.
Late Payments:
A late fee of 1.5% of the outstanding balance will be charged for payments not received within 30 days from the invoice date.
Failure to pay within 60 days may result in the account being referred to a collections agency.
Return Policy:
We stand by the quality of our custom orthotic products. If you are not satisfied, please contact us within 30 days of completion of your order to discuss follow up appointments, returns, or exchanges.
Cancellations:
Orders can be canceled before production begins. Customers will still be responsible for Evaluation and Assessment services. Once production starts, all charges are non-refundable. Note: Production typically begins 1-3 business days following client’s appointment.
Payment Disputes:
In case of a payment dispute or questions regarding your invoice, please contact us directly at orthoticlabsllc@gmail.com.
Security:
We take the security of your payment information seriously. All payment transactions are encrypted and processed securely.
Please note that this payment policy is subject to change without prior notice. It is the responsibility of the customer to stay updated with any policy changes. Thank you for choosing Orthotic Labs LLC for your custom orthotic needs. We offer custom orthotic products and services at specified prices. Payment is required upon invoice reception. Refunds and returns are subject to our Refund Policy, which is available above.
6. Intellectual Property
All content, including text, images, logos, and trademarks on our website, is the property of Orthotic Labs LLC and is protected by intellectual property laws. Customers may not use, reproduce, or distribute our content without explicit permission.
7. Disclaimer
Orthotic Labs LLC does not offer medical advice, diagnoses, or treatment for injuries or medical conditions. Our services are not a substitute for professional medical care. Customers are responsible for understanding and acknowledging that our custom orthotics are intended for comfort and support and are not a medical solution for treating injuries or medical conditions. While we provide consultation and fitting services to gather information for creating custom orthotics, these services do not constitute medical consultations or diagnoses. We strongly recommend customers with existing medical conditions or injuries to consult with qualified healthcare professionals for diagnosis, treatment, and medical advice.
Orthotic Labs LLC strives to provide accurate and reliable information. However, we do not guarantee the accuracy or completeness of the content on our website. Customers acknowledge that they use our services at their own risk.
8. Limitation of Liability
Orthotic Labs LLC is not liable for any damages or losses incurred while using our products and services, including but not limited to direct, indirect, or consequential damages.
By using our services and products, you expressly acknowledge and agree to the following:
You understand that Orthotic Labs LLC is not a medical provider and that our services are non-clinical and non-diagnostic in nature.
You assume full responsibility for your use of our products, and for determining whether our products are appropriate for your personal needs.
Orthotic Labs LLC shall not be held liable for any injury, pain, discomfort, or worsening of existing conditions that may result from the use—or misuse—of custom orthotics or related products.
You release, waive, and hold harmless Orthotic Labs LLC and its owners, employees, and contractors from any and all liability, claims, demands, or causes of action arising from your use of our services and products, including but not limited to:
Accidental or unintended injuries
Delayed or denied medical care resulting from reliance on non-medical advice
Use of orthotic products in a way inconsistent with the recommended guidelines
Product dissatisfaction
In no event shall Orthotic Labs LLC be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use or profits, even if advised of the possibility of such damages.
This release is intended to be as broad and inclusive as permitted under applicable law. If any portion is held invalid, the remainder shall continue in full force and effect.
9. Updates to These Terms and Conditions
Orthotic Labs LLC reserves the right to update or modify these Terms and Conditions at any time. Customers are responsible for regularly reviewing our terms. Continued use of our services constitutes acceptance of any changes.
10. Governing Law
These Terms and Conditions are subject to the laws and regulations of the jurisdiction in which Orthotic Labs LLC operates.
11. Contact Information
For any questions or concerns about these Terms and Conditions or our services, please contact us at orthoticlabsllc@gmail.com.