Privacy Policy
Effective date: November 8, 2026
This policy explains what information Orthotic Labs LLC ("we") collects, how we use it, who we share it with, and your choices. It applies to our website, intake forms, appointments, texts and emails.
Information we collect
- Contact details: name, email, phone number, mailing address, and parent or guardian details for minors.
- Health and fitting information: information you or your referring provider give us so we can design your orthotics. This includes injury and health history, prescriptions or referral forms, evaluation and gait notes, foot measurements, 3D foot scans, photos and footwear details.
- Payment information: payments are processed by Stripe, Inc. We see invoice status and the last four digits of your card. We don't store full card numbers.
- Website and form information: what you submit through our website and our intake platform (Tally), and basic usage data such as pages visited, device and browser. Our website host collects this through cookies and similar tools.
How we use it
- To evaluate you, design, manufacture, fit and adjust your orthotics.
- To schedule appointments and send reminders, order updates and invoices.
- To give you documents you request, such as a superbill.
- To answer your questions, improve our services and keep records.
- To send our newsletter if you subscribe. You can unsubscribe at any time.
- To comply with the law.
Who we share it with
We don't sell your personal information. We share it only as needed to serve you:
- Our manufacturing partner, who receives your scans and design specifications to make your orthotics.
- Service providers that run our business: Stripe (payments), Tally (forms), Squarespace (website), Google Workspace (email and file storage), Mailchimp (newsletter), shipping carriers, and, if we begin sending text messages, our text messaging provider. They may use your information only to provide services to us.
- Your team, clinic or referring provider, when they referred you or are coordinating your order, or when you ask us to.
- Legal reasons: when required by law, or to protect someone's safety.
Text messages
We don't currently send text messages. If we begin, and you opt in, we'll text you appointment reminders, scheduling changes and order updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the providers that deliver our text messages.
How we protect and keep it
We use reasonable safeguards, including access controls, two-step sign-in and encrypted cloud storage. No system is completely secure, and we'll notify you as required by law if a breach affects your information. We keep client records, including scans, for 7 years after your last visit (longer for minors where the law requires), and then delete them.
Your choices and rights
You can ask us to send you a copy of your information, correct it, or delete it when we're not required to keep it. Email support@orthotic-labs.com and we'll respond within 30 days. You can unsubscribe from emails using the link in any email, and from texts by replying STOP.
Do Not Track
Our website doesn't currently respond to browser "Do Not Track" signals. Our website host and its analytics tools may collect information about your visits over time.
Children
Our website isn't directed to children under 13. For Clients under 18, a parent or guardian provides information and consent.
Changes
We'll post any update here with a new effective date and email active Clients about material changes.
Contact
Orthotic Labs LLC, Moorpark, California · support@orthotic-labs.com · (818) 223-7765